Snow Day/Virtual Day SUPPORT FOR PARENTS AND STUDENTS
Support for students that are participating in virtual classes (online using Google Meet or Google Classroom) during a snow day or other called for "virtual day" can be obtained from the Technology staff at Smithfield Public Schools in the following manner:
By email: Email us at firstname.lastname@example.org
Use your school issued Chromebook for all virtual activities and email us a sharing code from Chrome Remote Desktop to facilitate a help session where we can connect to your device and assist you with your use and configuration of the machine.
Support will be available during regular school hours M-F, 7:15 a.m. - 3:30 p.m.
STUDENTS should email the above address with any hardware issues (malfunction, power supply and replacement issues). Hardware swap hours on any extended virtual schooling period will be 11 a.m. to 12 p.m. M-F at Smithfield High School ONLY.
Regardless of what school you attend, email us at email@example.com to make an appointment during this time for a device swap. Enter the HS through its main entrance and front office staff can assist you.
PLEASE NOTE: We cannot provide technical support for personal devices during virtual learning - this includes troubleshooting WiFi connections, home routers or wireless access points, personal phones or personal computers. Please contact your Internet provider to test and assure your connectivity prior to any virtual learning sessions.
DO NOT EMAIL Technology staff directly - all staff see the emails to the above address and we can triage your issue best if you continue to contact us this way.
STUDENT PASSWORD ISSUES
Email the firstname.lastname@example.org address with your name, phone number and a good time to call back. We cannot email password changes for security purposes and you may be asked some questions to verify identity.
During a regular school day, students may visit the school secretary, librarian or building administrator, all have access to the password management system for students.
SUPPORT FOR STAFF
STAFF should continue to use the WEB HELP DESK to put in requests for support on replacement of equipment or general hardware questions and support.
STAFF PASSWORD ISSUES
We cannot email password changes for security purposes so put in a ticket and be sure to include both email and a phone number so we can arrange a callback with you. You may be asked some questions to verify identity.
Further questions? Contact us at email@example.com